Bengaluru Citizen Perception Survey 2022

Bengaluru Citizen Perception Survey 2022 conducted by B.PAC from February to June 2022 in order to understand Citizens’ priorities for Civic Services and their perception about quality of services delivery in their ward and Bengaluru city.

8405 responses were recorded covering 8 zones of BBMP ( 198 wards).The survey was conducted with the help of a questionnaire, which was designed by Bangalore Political Action Committee Response collection was facilitated using online form, volunteers undertook the exercise of collecting responses from citizens.

The respondents for the survey were citizens from their respective wards. The survey was conducted both online and offline. The online respondents received the online link via various social media platforms and resident groups

Offline survey was conducted via on ground volunteers – with the services of auto drivers, volunteers consisting of students, milk delivery staff for administering the questionnaire and collecting data.

The survey questionnaire includes information of citizens, their participation and awareness about their ward, satisfaction level of governance and service delivery and BBMP elections.

The survey had the following sections with a total of 23 Questions:

Demographic Details & Profile of the Respondents

Section 1: Citizen Awareness and Participation (BBMP ward related)

Section 2: Satisfaction Level of Governance and Civic Amenities

Section 3: BBMP Election

Further the survey conducted across 186 wards of Bengaluru city with 8405 responses have been analysed at Bengaluru City Level, the zone wise analysis of the survey captures the respondents from each zone and their respective responses for their zones have been analysed at Zonal Level and the responses have been analysed at Ward Level with their respective responses for their ward.

Satisfaction level is considered if more than 50% of the respondents rated 4&5 as Most Satisfied and if more than 50% of the respondents rated 1&2 as Most Unsatisfied

Following are the Key insights:

Section 1: Citizen Awareness and Participation

85% of the respondents were aware of their previous ex corporator and 15% said they were not aware.
Only 35% of the total respondents said that they were satisfied with the overall work done by the ex-corporator during the term 2015-2020
57% of the respondents said that they had experienced instances where the corporator proactively helped solve their problems.
70% of the respondents in Bengaluru were of the opinion that ward committees will be effective in addressing various civic issues
However, 47% of the respondents were not even aware of the ward committee meetings. Only 30% said ward committee meetings happen regularly, 23% of the respondents said that ward committee meetings do not happen or are erratic in conduct.
63% of the respondents informed that they had not attended the Ward Committee meetings in their Wards

Section 2: Satisfaction Level of Governance and Civic Amenities

57% of the respondents of Bengaluru said that the overall governance of the city is not satisfactory,
The top 5 issues that need attention in the wards in order of priority were

Construction and Maintenance Roads – roads & potholes
Drinking water
Garbage Removal & Solid Waste management,
Sewage management
Public toilets

Roads and Mobility were the services citizens were most dis-satisfied with in Bengaluru. Lake Development and Rejuvenation was a service where citizens were comparatively more satisfied, possibly because of the efforts made in the last few years towards rejuvenating lakes and the citizens’ active involvement in the same.
Mahadevapura emerged as the Zone that had the highest level of dissatisfaction with respect to civic amenities and services delivery and Rajarajeshwari Nagar was most satisfied.
Only 34% of the respondents across the city were most satisfied with the mobility conditions in their ward.
Only 30% of the respondents were most satisfied with the condition of the roads in their wards.
30% of the respondents were most satisfied with lighting and safety conditions as well as garbage and waste management.
37% of the respondents were most satisfied with development and maintenance of parks and playgrounds
46% of the respondents were most satisfied with the lake development and rejuvenation efforts.

Section 3: BBMP Election

88% of the respondent Bengalureans had cast their votes in last BBMP elections
The two major reasons for citizens not casting vote in the last elections were: 40% of the respondent Bengalureans did not have voter ID to vote in the last elections and another 40% were residing outside or traveling out of Bengaluru during elections
93% of the respondent Bengalureans said they are going to vote in the next election.

While addressing the press conference on the release of survey findings, Ms. Revathy Ashok, Managing Trustee & CEO, B.PAC said “This survey is an honest effort to gather the opinions and perspectives of Bengalureans, be it hits, misses and gaps of the last 5 years of BBMP council. We intend to convey these insights to the government/powers-to-be so that they can take the necessary actions and meet the expectations of the Bengalureans.”

Mr. Ananda Gundu Rao, Member B.PAC said This survey communicates the ground realities that citizens witness in their day-to-day life. An elected council for BBMP is a must and a crying need of the city and will help sharply focus of finding citizen centric solutions to many civic issues.”

Click to access the full report (English)Click to access the full report (Kannada)

Click to access the presentation

Click to access the press release

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